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Avaya 3002 Exam - Avaya IP Office Platform Configuration and Maintenance

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Showing 1-15 of 60 Questions

Question #1

When planning for Wide Area Network SCNs, which two are required? (Choose two.)

A. IP Routes

B. Preferred Edition


D. PRI service

E. H.248

Question #2

A customer is experiencing clipping and drop outs when speaking with a deskphone at
remote site in an SCN.
Which two methods could a technician use to help identify the cause of the problem?
(Choose two.)

A. Watch QoS statistics in SSA.

B. Change the Mode from A-law to u-Law.

C. Compare calls to local and remote extensions.

D. Change codecs in the IP Office.

E. Use Monitor to observe Jitter and packet loss.

Question #3

Refer to the exhibit.

You have configured enough SIP channels to carry the expected communications load, but
users are reporting that sometimes they cannot call out and callers cannot get through.
Based on the information in the exhibit, what is causing the problem?

A. The timer should be set to 2 minutes.

B. The calls are being referred incorrectly.

C. The caller ID is not passed by some carriers.

D. The system is ignoring refresh messages.

Question #4

A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft
Outlook to retrieve voicemail messages, and are not using Microsoft Exchange as the
message store.
Which protocol must be configured in Microsoft Outlook to access their messages?





Question #5

On a IP500 control unit that has 12 DS30 modules configured, what is the maximum
number ISDN/PRI trunks that can be configured?

A. 3

B. 4

C. 6

D. 8

Question #6

Calls into the IP500 are not ringing to the expected user. Which statement describes how
the call routing is validated?

A. Use the System Status Application (SSA) to see what user the call is ringing to.

B. Use Customer Call Status (CCS) to see what user the call is ringing to.

C. Capture a System Monitor trace and escalate to Avaya for an answer.

D. Wait until the system is idle and place test calls so you can hear which telephone is ringing.

Question #7

Which application can be used to show available resources in an IP500v2?

A. IP Office Manager

B. Monitor

C. DbgView

D. System Status Application

Question #8

Which three licenses are part of Centralized Licensing? (Choose three.)

A. 3rd Party Endpoints

B. Additional PRI Channels

C. Power User

D. SIP Trunk Channels

E. Phone Manager

Question #9

What does checking STARTTLS field on the SMTP form do?

A. It enables TLS/SSL encryption.

B. It triggers the Time to Live Sequence in secure sockets.

C. It enables SMTP Server authentication.

D. It disables SMTP Server authentication.

Question #10

If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A. Debug Manager on DTE port

B. Debug View with default filters

C. System Monitor with ISDN L3 filter options enabled

D. SSA Snapshot

Question #11

Which outcome can be prevented with a correctly configured multi-site SCN solution?

A. Compromised ACD routes

B. Oversubscribed VMPro ports

C. Oversubscribed VoiceMail storage

D. tromboned calls

Question #12

When a company's internal DNS is down, how can a SIP Remote Worker client still register
with the IP Office through the WiFi connection?

A. DHCP will redirect the registration.

B. The client must use the cellular network.

C. With the FQDN and port forwarding router the Internet DNS can work.

D. The Internet router/firewall will proxy the IP Office IP address.

Question #13

Which three licenses are made obsolete by Server Edition? (Choose three.)

A. Preferred Edition

B. 3rd Party Endpoints

C. Receptionist

D. Mobile worker

E. Voice Networking

Question #14

Which statement about the Linux OS for IP Office is true?

A. All initial IP Office system configurations must be completed via the Linux command line.

B. The Linux OS must be installed prior to beginning the IP Office Server Edition installation.

C. The IP Office for Linux software is provided as a single DVD orderable from Avaya, or downloaded to a USB Stick.

D. The base operating system installed is DOS.

Question #15

Where is the TCP streaming Tool found?


B. In Monitor

C. In Manager

D. In Web Manager

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