N10-006 question 106 discussion


A user reports intermittent network connectivity from their desktop PC. A technician
determines the cause to be a bad wall jack and fixes the jack. Which of the following should
the technician do NEXT?

  • A. Test the theory
  • B. Question the user
  • C. Document the outcome
  • D. Verify functionality
Created 7 months, 4 weeks ago by Bruxinth


If he had fixed the jack, wouldn't that mean inherently that he has already verified that he had actually fixed the jack?


My thoughts exactly!


I thought the same thing. The way they word these questions is tricky sometimes


The answer should be C. In the question it states that the problem is fixed. The next step according to the Troubleshooting steps would be to document all the work. Verifying functionality is in step #6 along with adding Preventive Maintenance. .